People Smartz Blog

Recent research has identified the challenges businesses are facing in managing people in 2011.

This is quite a list!  

• Uncertainty in times of change impacts on confidence of employers and clarity of their strategic direction.

• Fatigue of key employees and additional workload due to shrinking workplaces leads to disengaged workers or management turnover.

• Labour is on average the largest cost to business. The statistics show that it is escalating due to employee expectations for pay increases, the growing anxiety of individual debt and increased competition between employers for talent.

• Over 50% of employees will be looking for new jobs in the next year.

• Employers are ramping up employee numbers but not planning on wage increases.

• Small business is struggling with the fact that they cannot attract quality applicants.

• It is estimated that it can cost more than $48,000 to replace an average employee on $45,000 a year.

• The Red Tape Commission estimates 75% of businesses struggle with paperwork and compliance.

• According to the published National Accountant, 65% of employees have experienced harassment.

• Changes in legislation causes confusion and mistrust. Businesses are at risk externally and it cannot be ignored. Changes in the health and safety and parental leave in Australia are major changes in compliance.

• Internationally, labour laws are becoming more stringent and complex, adding a cost and compliance burden that did not exist before.

• The aging workforce, generational shift, technology adaptation and social media impact are issues that will take hold in the coming year.

If you identify with any of these and are wondering how you can meet the challenge - then give People Smartz a call!  Contact Us

Ever wondered what successful businesses do differently?  We may have some answers for you in a new white paper!

I don't think anyone will disagree that we are operating our businesses in a very complex environment at the moment.  Uncertainty regarding overseas economies, uncertainty regarding new taxes and charges, a relatively unstable political environment (for Australia) and many other facts are contributing to a down turn in business confidence.

A new white paper is now available from our website titled "Managing Back To Certainty".  Developed by the HR Coach Research Institute, the white paper discusses the current external and internal factors effecting businesses and identifies the "Top 5 Attributes of High Performing Businesses".

Based on research conducted over 6 years and 5000 businesses, the paper identifies the factors that allow a business to be "agile and move with the times".  The research shows that employers who are thriving are focusing on key differentiators as opposed to organisations that are at risk.

The important factor in regards to the research is that it has been conducted in the "business" rather than the "corporate" environment. As a result, we get a very good idea about some of the issues that are effecting small and medium sized businesses.

The paper identifies that small to medium sized businesses have "clear advantage" over the corporate world in responding to the challenges that face us and can create long term opportunities leading to sustained growth - despite the external environment.

To download the white paper - Click Here

Today I was almost involved in an accident in my car.

I was driving along the road, the last of three cars travelling along a suburban street.  Up ahead was a side street with one car waiting to turn out and another waiting to turn into it.

Unexpectantly, the first of the two cars ahead of me suddenly stopped to let these two cars exit and enter the side street.

Taken by surprise, both I and the driver of the second car braked hard.  Unfortunately, the second car was unable to stop in time and drove straight into the rear of the first car, which then crashed into both the cars turning.  Luckily, I was travelling far enough behind to avoid being physically involved and my car was undamaged - something I can not say for the other 4 cars involved.  

More importantly, no one was injured in the accident.

Now what has this got to do with a blog about business you might ask?

Well, it teaches us a lesson in why it is important to manage expectations in your business - when you don't, the unexpected happens!

We have road laws that control how traffic behaves, signs that indicate who is required to give way or stop, speed limits and many other things that are provided to ensure we are safe and consistent on the road.  Today's accident occurred (in my opinion), because someone decided that they would do the "unexpected".

Simply, he stopped to allow traffic that legally did not have the right of way to turn.  As he stated after, he thought he was "doing the right thing" and that "they could be waiting for ages".  

The problem was that this was not a behaviour those travelling behind were expecting - we were expecting him to follow the rules.  He hadn't even thought that others would be expecting him to do something different!

Now we have said before in this blog that the number one thing we see when asked to assist businesses with issues that develop with people is that there is an inconsistent approach to expectation management.  

When expectations aren't clear or not understood, then problems occur.  In the case of the car accident, the expectations were clear, but the understanding was not - the driver did not understand the need to stick to rules, he did not understand the effect that his actions may have (I am sure he does now!)

So there is a lesson to be learnt from today's event - how you deliver and ensure understanding of your and your businesses expectations is important in ensuring your business remains on track - without any "accidents".

This is were tools such as position descriptions, employment agreements, codes of conduct, processes and procedures become very important.  They lay out the basic "expectations" of the business in regards to behaviours, customer and peer interaction, business development etc.  If these are clear and easily understood, you are a long way along the track to ensuring a smooth running business.

In line with this is ensuring that you have strong systems to communicate formally and informally with your team.  This includes performance management systems and the way you pass on important information.  Regardless of the size of the business, these systems in themselves can be designed to improve both individual and business performance.

Equally important is the demonstrated behaviour of owners and managers of your business. By ensuring your own actions are line with these expectations, you are providing an example to your team.

If you would like to improve the performance of your team, first look to how you manage your expectations - For many years, we at People Smartz, have been assisting in ensuring that businesses run smoothly through the strong development of these expectation management tools and behaviours. Call us today to assist you!

Contact

The HR Coach Research Institute has released its latest quarterly index.

The latest information coming out of the business sector indicates a significant drop in business confidence and a unique situation developing in terms of a two speed economy.  

The following summary is provided courtesy of the Institute:

"Alarmingly, this data was compiled before any firm Carbon Tax plan was released by the federal government, thus does not account for the affects of the proposed tax. In light of this, confidence and sentiment in the business sector will most probably not improve in the coming quarter.

Furthermore, job advertisements fell, as did job creation in the past quarter.

The multi-speed economy in Australia is presenting the business sector with the unique situation that has the economy growing whilst at the same time making business owners retreat into survival mode. As a result long term planning and strategy are suffering.

Interestingly employee satisfaction levels within the business sector are higher than those of business owner's satisfaction with their own business. This could exacerbate already strained relationships."

You can download a copy of this latest research from our website - HR Quarterly Index

When we first started People Smartz, our aim was to assist companies who understood that people are the most important asset a company can have.

Our aim has never changed, we believe that it is people who can drive a business to success and have not moved from this belief.

This means our aim has always been to work with businesses to assist them to build the individual and collective capability within a business - the aim being what we call "Mutual Success".

Last week we met with one of our long term clients.  They are a small company of 20 employees with offices in two states.

This company has strong leadership, some good managers and some good people - A recently completed employee survey assessed their employee satisfaction at 73%!

But it was the items that the survey raised that interested us - what they were doing well, and what they could do better.  

What the survey enabled us to highlight was the differences in management and leadership between the states.  Where one state was strong in communication, the other was not, where one state was strong in sharing company performance, the other was not etc.

This has enabled us to see identify the individual strengths of the managers and use them in our planning to assist the company in moving forward to "mutual success".  By developing a plan utilsing the individual competencies each manager is displaying, we can use those strengths to develop weak areas in another area of the company, or even in another individual.

Building on what you already have in an organisation can sometimes have a very positive effect on a company.  By identifying the strengths you have in managers and staff, and utilising them to build the business you are developing not only the company but building responsibility, accountability and ownership - all positives for any company!

If you would like assistance in developing a plan to improve the performance of your company and encourage "mutual success"  - Contact Us Today!

Recently People Smartz launched a new one on one workshop called "Mutual Success".

These workshops are built on the premise that employers and employees working together can achieve success on a business and individual level.  We've called this "Mutual Success".  Really, its all about building busienesses through stong connections between all members of a business's "Team".

The workshops take a whole of business approach to managing people in a business.  They begin with seeking the needs of the business owner and identifying those areas of the business which may be effecting the achievement of "Mutual Success".

This begins with the basics - is the business providing their team members with all their entitlements, is the business complaint with Australia's new industrial relations laws and what behaviours are effecting the achievement of success.

We then move on to talking about how the business can move someway towards achieving "Mutual Success" and putting in place a plan to start them on their way.

Having completed a small number of these workshops, I have found that the results are incredible.  Not only are businesses finding new ways towards success, they are also covering off on important areas of compliance.  For thoses businesses, managing people has become a factor in their success!  One comment made by a workshop participant was "this has changed the whole way I look at my staff.  They are part of my competitive edge - not just a cost on the business".

At People Smartz, we strongly believe the development of "Mutual Success" is essential to the success of small to medium sized businesses.  In fact, we believe so strongly in this concept that we have decided to offer the "Mutual Success" workshops to small and medium sized business for free for the next 3 months!

Businesses taking part in the workshops come away with

• A new awareness of what may be challenging your business in regards to staff within your business
• Identify 3 things you can do now to improve productivity, staff retention and staff costs in your business
• A 3 month “Getting the Basics Right” Smartz Plan individualized for your business that you can begin work on straight away!

Visit our booking page to find out more today!