People Smartz

A Lesson In Expectation Management

Tony Perkins - Tuesday, August 02, 2011

Today I was almost involved in an accident in my car. I was driving along the road, the last of three cars travelling along a suburban street. Up ahead was a side street with one car waiting to turn out and another waiting to turn into it. Unexpectantly, the first of the two cars ahead of me suddenly stopped to let these two cars exit and enter the side street. Taken by surprise, both I and the driver of the second car braked hard. Unfortunately, the second car was unable to stop in time and drove straight into the rear of the first car, which then crashed into both the cars turning. Luckily, I was travelling far enough behind to avoid being physically involved and my car was undamaged - something I can not say for the other 4 cars involved. read more

Is "Systematic" Coaching the real answer?

Tony Perkins - Thursday, August 19, 2010

Recently I read a blog by a member of a large international coaching organization.  In the blog, the writer quoted W Edwards Deming (a guru of quality management and credited with the rise of Japan as a world powerhouse in manufacturing after WW2). read more

Expectation Management - You do it for customers, why not employees?

Tony Perkins - Thursday, September 03, 2009

Sometimes the fundamentals of business are the same whether you are looking internally or externally. Unfortunately sometimes we don't realise it! We work hard on making sure our customers know what they can expect of us, when we will do things, when we will do it by, who will do it etc.  We put this information into writing and ensure that their expectations of us are clear.  If we have expectations of them, we make them clear as well - for example, when we expect them to pay the invoice by!  It makes sense and makes for good and happy customers! read more

One Important Key To Managing People

Tony Perkins - Friday, August 28, 2009

Over the last couple of days I have been assisting a business owner with a problem that had happened with one of his team members. Now I will not be going into detail about the situation, that would be breaking confidentiality - but I will share one thing that occurred to me while I was with them. read more

The Cost of Non Compliance

Tony Perkins - Tuesday, August 18, 2009

This will be a short blog entry but probably the most important you will read! Australia's new IR Laws come with a kick.  If you are non compliant you can be fined and forced to pay back pay, credit accruals, pay additional superannuation guarantee payments and additional pay roll tax - and that is only the start of the list! read more



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