People Smartz

Is "Systematic" Coaching the real answer?

Tony Perkins - Thursday, August 19, 2010

Recently I read a blog by a member of a large international coaching organization.  In the blog, the writer quoted W Edwards Deming (a guru of quality management and credited with the rise of Japan as a world powerhouse in manufacturing after WW2). read more

Loyalty - is it right to expect it from employees?

Tony Perkins - Wednesday, June 09, 2010

A couple of days ago, I had a long conversation with one of my clients. His lament was one I have heard before from business owners - that staff these days are no longer "loyal" to their employer. There is an endless amount of research regarding the difference between generations, and the changing face of our workforce and really I don't intend to go into those in this blog - what I would like to talk about is an often missed part of "loyalty" - that of individual identity and identification. read more

We Don’t Need to Worry About That

Tony Perkins - Tuesday, April 27, 2010

In my travels around businesses, I speak to a lot of businesses owners.  One of the most frequent responses I get when speaking to them about the new industrial relations laws is the title of this blog. “We don’t need to worry about that” is a refrain that I hear quite alot.  The basic premise is that if they haven’t had a problem before, then they will not have one in the future. read more

Workplace Bullying - A Timely Warning for Businesses

Tony Perkins - Tuesday, March 30, 2010

Many thanks for this story to the HR Coach Network - it is a timely reminder for employers regarding bullying in the workplace and the possible effects of not having the appropriate measures in place. read more

Welcome to 2010 - and Modern Awards!

Tony Perkins - Friday, January 01, 2010

Happy New Year! Listening to the news last night here in Brisbane, the reports were on many new laws/changes being introduced in the new year.  Bus Fares were going up, politicians were going to be paid more etc. But there was not one mention of some of the most wide spread changes to the working lives of Australians.  Effective today, Australia's new system of modern awards and the National Employment Standards (NES) will now govern the way businesses employ and manage their staff. read more

Christmas - A Time to Party or A Time to Beware?

Tony Perkins - Monday, November 30, 2009

End of year/Christmas Office parties - a great time to unwind, rub shoulders with workmates and other great antics.  They can be a fun time! But end of year parties have a very serious side as many of these antics lead to "regrets" after. Recent research in Australia found that 70% of people believed that hitting the booze led to a more "personal" feeling amongst staff.  Nearly a quarter of females interviewed admitted that their boss had made a pass at them at an office party. read more

Businesses Need to Act Now!

Tony Perkins - Tuesday, November 24, 2009

Only 37 days to go until Modern Awards and the National Employment Standards take effect, use this time Now! In 37 days, Modern Awards and the National Employment Standards will begin governing the working relationships of nearly all Australians.  Recent legislation passed by state parliaments will see the Federal System of awards covering all private businesses in Australia for the first time. This is a significant step forward in Australian Industrial Relations.  For the first time ever, we will be coming close to having a national system governing employment relationships. read more

The Gap Storms - 1 Year on

Tony Perkins - Monday, November 16, 2009

This morning I attended a "healing" breakfast at my son's school. The breakfast was to remember the storm that hit our suburb, The Gap, one year ago today. It is hard not to remember this storm.  The scars of it resonate around our suburb still.  A recent newspaper article stated a significant number of children are still receiving post-traumatic stress counseling as a result of the storm.  Many houses are still being rebuilt and repaired and the people refer to life "before" and "after" the storm. read more

The Decision to Recruit - a numbers game or an opportunity?

Tony Perkins - Friday, September 11, 2009

Is recruiting simply a matter of picking the a person and filling a number in your business? I have been working with a number of clients over the last couple of weeks helping them recruit for a new team member.  On each occasion, their initial request has been "we need to recruit a admin person (or sales person, or account manager or whatever). read more

Expectation Management - You do it for customers, why not employees?

Tony Perkins - Thursday, September 03, 2009

Sometimes the fundamentals of business are the same whether you are looking internally or externally. Unfortunately sometimes we don't realise it! We work hard on making sure our customers know what they can expect of us, when we will do things, when we will do it by, who will do it etc.  We put this information into writing and ensure that their expectations of us are clear.  If we have expectations of them, we make them clear as well - for example, when we expect them to pay the invoice by!  It makes sense and makes for good and happy customers! read more



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